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Using Cisco Spark for Clients and Contracted Workers

Redbooth currently offers a fantastic integration with Cisco Spark. By connecting both of your accounts, you are able to expand your collaboration and communication horizons, ensuring the best in productivity for your team.

A lot of companies that use project management tools often collaborate with external clients or temporary workers. While managing clients is becoming an increasingly easier affair, the matter of how to protect confidential data is something that a lot of project managers face. Luckily, the Cisco Spark integration removes this problem, making it the ideal solution for  collaborating with external clients and customers.

How using Cisco Spark is beneficial
Imagine that you have a contracted worker that is only collaborating temporarily on a project in Redbooth. You also have confidential data in the workspace that you wish to keep separate from the tasks that the contracted worker is collaborating on. This dilemma is easily solved by not inviting the worker as an external user, but rather using Cisco Spark to share information and work on the project.

With this integration, you can connect your Redbooth workspace to a room in Cisco Spark. You can carry out actions in either room and it will be communicated between them. For example, if you resolve a task in the connected workspace then a message will appear in the Cisco Spark room. This is due to the Redbooth bot being present in the room, relaying the information back.

On the other hand, you can use the Redbooth bot in the Cisco Spark room to send commands to the workspace. For example, you can ask the bot to resolve a specific task and this action will be carried out in the workspace. The great thing about this is that there are trail messages in both the room and the workspace, which allow you to see who has performed which action.

Using Cisco Spark for Clients and Contracted Workers

What can a contracted worker do via Cisco Spark
If you do not invite the worker to Redbooth, but rather only invite them to the Cisco Spark room, these are following actions possible:

  • Create a task.
  • Resolve a task.
  • Comment on a task.
  • Assign a task.

On the other hand, there are a lot of things that a contracted worker cannot do when collaborating solely through Cisco Spark:

  • View the members of a workspace.
  • View any files, attachments, or comments on tasks.
  • See workspace conversations.
  • The worker can only interact with a task if they know the exact name of it.

Other ways of using Cisco Spark and Redbooth
Seeing as many it is more common for teams to be working in remote these days, you can also communicate with your external client by using the video conferencing feature in Cisco Spark. All you have to do is click on the green video call symbol in each room to start a meeting. This is a great way to get all of your team, including contracted workers, together to go over some of the finer points of the project.

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