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Problems Attaching Files

Have you tried to attach a file to a task comment but it won’t work? The simply solution may be that you after you have attached it, you haven’t clicked on the Comment button. If this isn’t the case then keep the following in mind:

  • You cannot upload files that are larger than 2MB
  • For example, if you have an Excel file that is larger than 2MB, try uploading it as two separate, smaller files
  • Try uploading only one file at a time instead of uploading multiple files at once
  • There are file storage limits in Redbooth and you may have hit yours: Free subscriptions have 2GB; Professional subscriptions have 5GB; and Business subscriptions enjoy 50GB

If none of the above apply, please contact support and provide us with the following:

  • A screenshot with your browser’s developer tools open and the console option selected
  • Did any error message appear on the screen?
  • The file or files that you are trying to attach or upload
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