Problems Attaching Files

Have you tried to attach a file to a task comment but it won’t work? The simple solution may be that you haven’t clicked on the Comment button. If this isn’t the case then keep the following in mind:

  • You cannot upload files that are larger than 150MB
  • For example, if you have an Excel file that is larger than 150MB, try uploading it as two separate, smaller files
  • Try uploading only one file at a time instead of uploading multiple files at once
  • There are file storage limits in Redbooth and you may have hit yours: Free subscriptions have 2GB; Professional subscriptions have 5GB, and Business subscriptions enjoy 50GB

If none of the above apply, please contact support and provide us with the following:

  • A screenshot with your browser’s developer tools open and the console option selected
  • Did any error message appear on the screen?
  • The file or files that you are trying to attach or upload
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