The first step is to ensure that you have your email notifications correctly configured and that you know what will trigger a notification.
If you still aren’t receiving email notifications, then it is likely that your email provider’s filters are too strict and are blocking emails coming from our domain and IP addresses. Please check your spam filters and white-list the following domain and IP addresses:
Domain –> reply.redbooth.com
IP addresses –> 22.214.171.124, 126.96.36.199
Still have issues after both these steps? Get in touch with our support team and provide the following information:
- Email address you use to log into Redbooth and those of others who are affected
- Email provider you are using
- Date from which this issue started occurring